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Aristocat Transportation Blog

Posted on July 11th, 2017

Key Information for Successful Group Transportation

Excellent Customer ServiceBehind-the-scenes we do our best to make sure you arrive to your destination safely and on time. In order to consistently provide a high level of service, we acquire key information needed to ensure a successful trip. This is especially true when transporting groups and a large number of people. Curious what information is most important? Take a look at the check list our reservationists run through when creating a group reservation:


  • Name of Group and Corporate Client
  • Dates of Event
  • Contact Person/s
  • Cell # of Contact person/s
  • Signed Group Contract
  • Group Manifest (Excel Worksheet preferred)
  • Cell #’s for all passengers
  • How long are people required to wait if they are “packaged” together?
  • If people arrive without a reservation/not on manifest and we arrange for a last minute car, there will be a surcharge to cover costs.e
  • Monitor all flights and move passengers to appropriate vehicles to eliminate additional waiting time or additional vehicles needed.
  • Who is allowed to order cars?
  • Who are the VIP’s?
  • Special requests
  • Group or Company Signage
  • Important maps (for event location staging and pick/drop areas)
  • Provide each terminal’s greeting procedures to the booker, which is then be forwarded to all passengers.
  • How many greeters are required?
  • Is an onsite dispatcher required?
  • Do bookers/passengers want instant notifications “turned on” (driver enroute, etc… for each reservation)
  • Does the contact want to be notified, even after hours, if we have a “No Show”?
  • Who are final charges sent to?

Interested in transportation for your group? Please contact us and we will provide a customized quote based on your transportation needs.

Posted on March 1st, 2017

Business Travel Plans – Detroit Michigan

Detroit RiverwakWhen traveling to Detroit on business, you will likely have some down time too. Instead of being stuck at the office or hotel, try some of our favorite places to visit in Detroit. Enjoy all that the city has to offer, with these accessible and fun downtown options.

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Posted on March 1st, 2017

Michigan Operator Believes In Running With Integrity

by Lexi Tucker Also by this author – About the author

Sue Jarvis, owner of Aristocat Transportation
Sue Jarvis, owner of Aristocat Transportation

DETROIT, Mich. — Aristocat Transportation, celebrating its 30th anniversary this year, welcomes new affiliates and is happy to recommend the ones they use to others. Owner Sue Jarvis says, “It’s all about being a great partner and referring others whenever we have the opportunity.”Through years of attending industry shows, retreats, and networking events, the company has worked hard to develop an extensive affiliate network it can always count on. The key to fostering these relationships is to take time to get to know potential affiliate companies and create bonds of trust and business ethics, Jarvis says.

About 10% of their affiliate business is farm-in, while 90% is farm-out. “Our focus is on using affiliates that give our guests outstanding service, timely and correct invoicing, and preferably reciprocal work,” Jarvis explains. “But relationships take time to build, so you must understand if someone you farm-out to does not immediately send you work back.”

The business does a fair amount of large group runs it farms out, so it’s important to have great affiliates experienced in handling such clients and that can add vehicles on short notice.LCT CONNECT PROFILE HERE

To be a good affiliate, Jarvis says it’s important to prep chauffeur info the night before, update their status accurately, and send all invoices within 24 hours with accurate final billing and notes. It’s important to let an affiliate know as soon as possible if a chauffeur will be late, or if a service issue arises.

“This happens to the best of us, and communication and honesty are the key to a lasting relationship and repeat affiliate work,” she says. The company triple checks all information for each incoming affiliate reservation, and ensures its reservationists are always friendly, detail-oriented, and ready to accommodate affiliates.

Jarvis says she signed her company up for because she knew she’d reap quality affiliate connections. “I also like that we can see what kind of fleets operators have and look at their pictures.”

Her advice for selecting a quality company to affiliate with is to be selective; this operation will represent your business, after all.

“They reflect your corporate mission statement and are what your customers see and experience. Make sure you have an affiliate agreement in place and current certificates of insurance and workers compensation.”

Posted on February 15th, 2017

Use Chauffeured Transportation for Your Next Cross-State Meeting

Business TravelThere are several compelling reasons to hire a chauffeured transportation you to your next meeting that make good business sense.

One Less Thing To Worry About

Actually, there are several less things to worry about when you have your transportation handled by a car service. For one, leaving traffic worries and navigation concerns to a professional allows you to arrive at your meeting less flustered and stressed. A professional driver knows in advance what types of traffic to expect, how long a trip is going to take and the most effective route to get to the destination. In addition, when flying into Detroit Metro Airport, your driver is experienced to know the ins and outs of the entire metro area.

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Posted on February 3rd, 2017

Set Up Airport Transfers like a Transportation Guru

Airport TransfersBooking transportation can sometimes be a challenge, whether it is by car, train, bus, boat or plane, but it doesn’t have to be! All it takes is a few simple steps to organizing all of your information and properly communicating that to the transportation company. This article will help prepare you for making smooth and seamless transportation reservations for personal use or large corporate groups.

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