Aristocat Transportation Promotes Loyalty and Quality Service
Excellent Customer Service is Key
Aristocat Transportation has taken huge steps in the recent months towards connecting with our clients on a personal and business level. We believe it is important to keep in touch with our client base and focus on our client as an individual and a guest in this industry.
As the internet and social media develops, client relationships are easier to establish than ever. Below are some methods Aristocat has employed to create connections with our clients.
Aristocat Transportation has entered the world of social media sites, including twitter, facebook, and linkedin. Social networks allows our client base to be informed of our services, deals, and developments in a hands-on, opinion-based format. Facebook allows for feedback to be possible and helps the company take strides in the right direction. Facebook has features such as reviews, comments, and a wall for users to leave us their feedback.
A more user friendly website has expanded our reach to clients. Clients can now easily navigate our website to view specific services that are offered. Our website includes many user-friendly features, such as multiple forms (both simplified and specific for the user’s taste) to receive quotes and information. The site has a blog with sharing tools to bookmark and promote individual events and articles. A frequently updated site ensures that the company is hard at work.
Properly using email marketing boosts user response and informs clients of services they may have not been aware of previously. Email marketing reaches a large audience with little time commitment from the company and gives all future and past clients an equal opportunity for a good deal.
Telephone skills and a more efficient calling system open 24 hours a day has allowed the company to know everything about the customer at any time. A followup system is key to making the client feel wanted and important.
Making the client feel special is key to building loyalty. Since most business is now powered by returning or repeat clients, ensuring your already established relationships can be the staple of your business.
Posted on March 23rd, 2010 in Aristocat Transportation.