Category: ‘Useful Tips’

Posted on July 11th, 2017

Key Information for Successful Group Transportation

Behind-the-scenes we do our best to make sure you arrive to your destination safely and on time. In order to consistently provide a high level of service, we acquire key information needed to ensure a successful trip. This is especially true when transporting groups and a large number of people. Curious what information is most important? Take a look at the check list our reservationists run through when creating a group reservation:

GROUP CHECKLIST

• Name of Group and Corporate Client
• Dates of Event
• Contact Person/s
• Cell # of Contact person/s
• Signed Group Contract
• Group Manifest (Excel Worksheet preferred)
• Cell #’s for all passengers
• How long are people required to wait if they are “packaged” together?
• If people arrive without a reservation/not on manifest and we arrange for a last minute car, there will be a surcharge to cover costs.e
• Monitor all flights and move passengers to appropriate vehicles to eliminate additional waiting time or additional vehicles needed.
• Who is allowed to order cars?
• Who are the VIP’s?
• Special requests
• Group or Company Signage
• Important maps (for event location staging and pick/drop areas)
• Provide each terminal’s greeting procedures to the booker, which is then be forwarded to all passengers.
• How many greeters are required?
• Is an onsite dispatcher required?
• Do bookers/passengers want instant notifications “turned on” (driver enroute, etc… for each reservation)
• Does the contact want to be notified, even after hours, if we have a “No Show”?
• Who are final charges sent to?

Interested in transportation for your group? Please contact us and we will provide a customized quote based on your transportation needs.