Call:  586.574.0700 or 800.682.1453

Worldwide Service  |  Founded in 1987

Key Information for Successful Group Transportation

Excellent Customer ServiceBehind-the-scenes we do our best to make sure you arrive to your destination safely and on time. In order to consistently provide a high level of service, we acquire key information needed to ensure a successful trip. This is especially true when transporting groups and a large number of people. Curious what information is most important? Take a look at the check list our reservationists run through when creating a group reservation:

GROUP CHECKLIST

  • Name of Group and Corporate Client
  • Dates of Event
  • Contact Person/s
  • Cell # of Contact person/s
  • Signed Group Contract
  • Group Manifest (Excel Worksheet preferred)
  • Cell #’s for all passengers
  • How long are people required to wait if they are “packaged” together?
  • If people arrive without a reservation/not on manifest and we arrange for a last minute car, there will be a surcharge to cover costs.e
  • Monitor all flights and move passengers to appropriate vehicles to eliminate additional waiting time or additional vehicles needed.
  • Who is allowed to order cars?
  • Who are the VIP’s?
  • Special requests
  • Group or Company Signage
  • Important maps (for event location staging and pick/drop areas)
  • Provide each terminal’s greeting procedures to the booker, which is then be forwarded to all passengers.
  • How many greeters are required?
  • Is an onsite dispatcher required?
  • Do bookers/passengers want instant notifications “turned on” (driver enroute, etc… for each reservation)
  • Does the contact want to be notified, even after hours, if we have a “No Show”?
  • Who are final charges sent to?

Interested in transportation for your group? Please contact us and we will provide a customized quote based on your transportation needs.

Posted on July 11th, 2017 in Business Travel, Corporate Travel & Advice, Special Events, Useful Tips, Weddings. Tagged: , , , , , ,